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Frequenty Asked Questions

Find out everything you need to know

Our Top Asked Questions

What types of logs do you offer?

We offer a variety of kiln dried firewood species including Oak, Ash, Beech, and others! Please find our online store and firewood guide to decide which product is right for you.

Are your logs sustainably sourced?

Yes, we are committed to sustainability. We source our logs from responsibly managed woodlands and forests, ensuring the preservation of natural resources and biodiversity.

What does "Ready to Burn" mean?

“Ready to Burn” refers to the certification by WoodSure, indicating that our logs our logs have been kiln dried to achieve a moisture content of 20% or less. This ensures efficient and clean burning, as well as reduced emissions.

Can I use your logs in my wood-burning stove or fireplace?

Absolutely! Our logs are suitable for wood-burning stoves, fireplaces, and outdoor fire pits. They are carefully processed and dried to provide a clean and efficient burn.

How do I place an order?

Placing an order is simple. You can visit our website and browse through our selection of logs. Once you’ve chosen the desired type and quantity, proceed to the checkout and follow the instructions to complete your purchase.

Do you offer delivery services?

Yes, we offer convenient and reliable delivery services. Simply provide your address during the checkout process, and our team will ensure that your logs are delivered promptly to your doorstep.

Can I collect the logs myself?

Yes, if you prefer to collect your logs in person, you can visit our designated collection point. Please contact us in advance to arrange a suitable collection time.

Are your prices competitive?

Yes, we believe in offering high-quality logs at competitive prices. We strive to make sustainable heating solutions affordable and accessible to all our customers.

Do you offer bulk or wholesale discounts?

Yes, we offer bulk and wholesale discounts for larger orders. Please get in touch with our team to discuss your specific requirements and pricing options.

What if I have more questions or need assistance?

We’re here to help! If you have any additional questions or need assistance with your log selection, ordering process, or any other inquiries, please don’t hesitate to reach out to our friendly and knowledgeable team. We’re always happy to assist you.

 

We will help with any queries

Get in touch now!

Telephone: 01282 337249 and 07711 545990

Please feel free to give us a ring and call down and see our set up in person.

Ribble Valley Log Supplies Ltd, Trapp Sawmill, Whins Lane
Simonstone, Burnley
Lancashire
BB12 7QN